Qualification Overview

This qualification intends to delve into operations management within the tourism industry, focusing on resort operations and holiday management. Students will explore marketing and distribution methods crucial in selling holidays. Through this, they'll make strategic decisions addressing operational challenges for success.

The goal is to furnish learners with the knowledge vital for lucrative employment and progress in the hospitality sector. They'll delve into team dynamics, leadership, and communication skills. Upon completion, students will grasp sustainable development principles and the planning intricacies crucial for achieving sustainability in tourism and hospitality.

Moreover, students will gain insights into planning and managing tourism and hospitality across diverse destinations, considering current trends. They'll study various models and their practical application, establishing a broad knowledge foundation.

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Units

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Learning Outcomes

• Demonstrate the ability to manage operations in tourist and resort industries, ensuring efficient and seamless service delivery
• Gain insights into employment prospects, career pathways, and opportunities for advancement within the hospitality industry
• Understand the principles and practices involved in the management of operations in the tourist and resort industries, including planning, organizing, and optimizing operational processes in hospitality settings
• Identify various employment prospects and advancement opportunities in the hospitality sector, and develop strategies for personal and professional growth within the industry
• Analyze and evaluate the concepts of sustainability in tourism and hospitality management, and apply sustainable practices to minimize the environmental impact of tourism operations
• Demonstrate effective techniques and strategies in the management of tourist attractions to enhance visitor experiences and achieve business objectives
• Develop comprehensive marketing communications for tourism and hospitality that align with the target audience, effectively promote services, and build strong brand presence
• Apply principles of customer relationship management to maintain customer loyalty, handle complaints, and improve overall customer satisfaction in hospitality settings
• Be proficient in effective communication and collaboration within multicultural and diverse teams, reflecting the global nature of the tourism and hospitality industry

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Entry Requirements

• Learners who possess Qualifications at Level 2 and/or;
• Learners who have work experience in a business environment and demonstrate ambition with clear career goals;
• Learners who possess a level 3 qualification in another discipline and want to develop their careers in business management.