Qualification Overview

This qualification is designed to provide students with a comprehensive understanding of conflict resolution, equipping them with the fundamental theories, concepts, and practical skills necessary for effectively managing and resolving conflicts in diverse contexts. The curriculum emphasizes identifying the root causes of conflict, analyzing its dynamics, and applying various resolution techniques. Students will gain in-depth knowledge of the principles and practices of mediation and facilitation, focusing on developing the essential skills required to mediate conflicts and facilitate discussions effectively.

The qualification aims to cultivate a holistic approach to conflict management, integrating both theoretical and practical perspectives. Emphasis will be placed on ethical considerations, cultural sensitivity, and the importance of effective communication in resolving conflicts. By the end of the course, students will be well-prepared to handle conflicts professionally and constructively, contributing to harmonious and productive environments.

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Units

Learning Outcomes

• Understand the basic theories and concepts of conflict resolution
• Analyze the causes and dynamics of conflict in various contexts
• Develop basic skills for conflict analysis and resolution
• Understand the principles and frameworks of negotiation
• Apply negotiation strategies in different scenarios
• Evaluate the effectiveness of negotiation outcomes
• Understand the role and process of mediation in conflict resolution
• Develop skills for effective mediation and facilitation
• Apply mediation and facilitation techniques in practice

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Entry Requirements

• Learners who possess Qualifications at Level 2 and/or;
• Learners who have work experience in a business environment and demonstrate ambition with clear career goals;
• Learners who possess a level 3 qualification in another discipline and want to develop their careers in business management.